Sign up FAQ

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Sign up FAQ

I never got my email with the activation code in it. What do I do now?

Here are some reasons that would prevent you from receiving Hallwatch email and what you can do about them.

Problem Solution

The email address is incorrect. Find out what your email address is and make sure you enter it correctly.

Your mailbox is full. Empty your mailbox

AOL users: spam settings on your account have diverted Hallwatch's email to a spam folder or deleted it all together. Look in your spam folder for email from Hallwatch. Change your spam settings to a less restrictive setting.

I was told that I had successfully activated my account, but I can't log in. What's up?
Check that cookies are enabled in your browser. Hallwatch uses cookies to manage user logins and if you have yours disabled, Hallwatch will not log you in, even if you have activated your account. In Internet Explorer 6.0 go to Tools > Internet Options > Privacy and set your privacy to 'Medium'. See this Microsoft's web page for an explanation of what cookies are and how to change your web browser's privacy settings.
Hallwatch says it can't find my activation code. Why not?
Perhaps you already activated your account? Hallwatch deletes your code as soon as you activate your account successfully. See if you can log in.
I've tried everything you suggested, read the FAQ and nothing works! What do I do now?
Report the problem to Hallwatch.

Problem	Solution
The email address is incorrect.	Find out what your email address is and make sure you enter it correctly.
Your mailbox is full.	Empty your mailbox
AOL users: spam settings on your account have diverted Hallwatch's email to a spam folder or deleted it all together.	Look in your spam folder for email from Hallwatch. Change your spam settings to a less restrictive setting.