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Read Pennsylvania's Right to Know Act.
In a competitive marketplace, private companies must charge
reasonable fees or go out of business. But government has no such
incentive to keep its costs in line. By tying
fees to those of private industry, the legislature killed two birds
with one stone. It gave agencies an incentive to handle request for
public records efficiently while ensuring that members of the public
do not end up subsidizing a government agency's inefficiency.
An agency's costs are to be interpreted narrowly. An agency may
not recover fees for costs unless "the agency necessarily incurs costs
for complying with the request, and such fees must be reasonable." In
other words, costs must be directly related to the task at hand. I
take this to mean an agency cannot charge for indirect costs, e.g.,
the cost of heating and lighting an agency could not be charged back
to someone who just wanted copies because the agency would have to provide
these things anyway.